Shipping & Returns
Shipping Policy
Returns
Exclusive/Pre-Order and sale items are final sale.
In the event we have approved a return, please note that all returns must be new, unused, and with tags still attached. All returns must be returned in their original boxes, and original boxes must be placed inside a separate shipping box. Returns must be shipped within 7 days of approval.
Please allow 4-7 business days for us to receive, inspect, and issue a refund for your return. Once a refund is issued, please allow 4-7 business days processing contingent on your payment provider.
If the product you have purchased arrives in a damaged condition, please contact us immediately at xhon7merch@gmail.com.
Commissions, Prints, Canvases and Foamex board Section!
1.0. XHON7 has a grace period of 1 week. This gives our customers the right to return products with the 1st week of purchase for a return.
1.1. XHON7 requires our customers to pay a deposit of HALF of the quoted price and will be held until delivery of the product upon which full payment will be required.
1.2. Should the customer withdraw from the agreement of the sale of product, XHON7 will not return the deposit and are within our right to charge up to 50% of our quoted price.
1.3. In our own right, XHON7 may request for full payment of the quoted price should the customers withdraw from the agreement with less than a week and a half's notice.
Return & Exchange Policy
Shipping & Returns
Returning Merch Products!
If you need to return any goods ordered from our website, you can do so within 13 days of receipt.
Please Note:
in order for a refund to be processed, the customer's named card which was used to process the payment must be present. if the cardholder and payment card are not present, we will offer the refund via gift card or an item exchange.
If you would wish for your refund to be processed to your PayPal account, you should send your unwanted items to our warehouse using the postal address provided in the despatch note. You are welcome to exchange goods bought via PayPal in our online store.
When returning merchandised goods, we would appreciate it if you could return all original packaging.
This does not affect your statutory rights.
INTERNATIONAL CUSTOMERS
Please be aware that your country may have additional VAT, Import, and Custom’s fees. We have no control over these fees and don’t have info on how fees work in different countries. The customs department in your country may require you to pay import fees when you receive your package. International shipments generally take 8-22 days to arrive, but Global conditions can impact ship times.